After-sales Service
Our Company's Commitment
First of all, we are honored to thank you for choosing the products of Yichang Hengyuan Technology Co., Ltd. All products of our company come with a one-year warranty period. If any quality problem occurs within the warranty period, our company will provide free product replacement.
I. Pre-sales Service
Yichang Hengyuan Technology Co., Ltd. will provide free product manuals and model selection support to users and contracted partners.
For any technical questions regarding the application of Yichang Hengyuan Technology’s products, customers can contact our staff via online channels, telephone, fax, or email. We will resolve your issues as quickly as possible!
We will follow up on customers’ project bidding processes and provide full support for customers in terms of program design.
Our company strictly adheres to the contract requirements to deliver products on time, with guaranteed quality and quantity.
II. After-sales Service
All products purchased from Yichang Hengyuan Technology Co., Ltd. are entitled to a one-year replacement service.
After the products arrive at the site, the company will provide free telephone guidance for equipment installation and commissioning in accordance with the installation time negotiated by both parties. For complex projects, on-site installation guidance services can be provided to users and contracted partners in nearby regions.
Maintenance beyond the Warranty Period: For the maintenance of Yichang Hengyuan Technology’s products that are out of the warranty period, only the cost price will be charged.
Thank you for your support. We believe Yichang Hengyuan Technology will be your pleasant cooperative partner.
